Covid-19 Survey Report - Summary report and data from survey

deafscotland carried out a survey on how deaf people across the four pillars of deafness managed during the first phase of lockdown. The full report is available including the data from the survey here.


Equality and Human Rights Impact Assessment (EqHRIA) for organisations on the "Road to Recovery"

Now that lockdown is easing and organisations are planning their own "road to recovery", deafscotland has put together an EqHRIM tool to help organisations check how proposals or a decision on policy, services or funding will impact on people’s rights and on the organisation’s duties. The matter being assessed may come from your organisation or affects your organisation or stakeholders. It helps you think about planned as well as unintended consequences and helps you make better, evidenced led decisions.


The Equality Act 2010 and the Human Rights Act 1998 are separate laws so their impact on the decision under the spotlight needs to be separately considered too.  For example, human rights set minimum standards for everyone, equally, to enjoy economic, social, cultural, civil, political and environmental rights. Human rights are particularly powerful when everyone is being treated equally badly.  The purpose of the Equality Act is to better tackle disadvantage and discrimination. The benefit of bringing the two assessments together is to ensure no one is left out and left behind in key decisions.

Our new tool is available to download here: deafscotland EqHRIA worksheet

The BSL version of the EqHRIA is available here:

Covid-19 Survey Report: Summary

deafscotland carried out a survey on how deaf people across the four pillars of deafness have been managing during the first phase of lockdown. A summary of the report is available here.


Submission from deafscotland to the Equalities and Human Rights Committee COVID-19 Inquiry

I therefore want to be clear with the Committee that, as a matter of fundamental principle, all lives matter. No-one is somehow of lesser value.  Every policy must “see the individual” and must focus on respecting, protecting and fulfilling the rights of everyone, without discriminationShirley-Anne Sommerville MSP, the Cabinet Secretary for Social Security and Older People


deafscotland welcomes this statement from the Minister and appreciates the opportunity to inform the inquiry of the Equality and Human Rights Committee into the ‘Impact of the Covid-19 pandemic on equalities and human rights’. In drafting this submission, we report on deaf people’s experiences across Scotland, the majority feel they don’t have a ‘voice’ because of the communication barriers in place which negatively impact on all aspects of their lives.  As their voices and opinions are not heard, they are excluded, and their needs are unmet. This is a human rights issue: communication is a human right and a gateway to the equal enjoyment of all other rights. The remedy is to establish Scotland as an Inclusive Communication Nation – a world first!

To read the full submission, click here: deafscotland_Scot_Parliamt_EHRCCommittee_submission18 May2020

The following ran in The Herald on 11 May 2020 as The Opinion – from Janis McDonald.

Covid-19 has had a huge impact on our society, unlike anything most of us have ever experienced.

Physical distancing creates barriers beyond the 1m range of hearing aids. The use of masks muffle the voice and cover the mouth stopping  lip-reading. For us affected by deafness, these measures heighten and worsen existing anxiety, isolation and feelings of exclusion. Add in self isolation and people with a hearing loss are at a huge communication disadvantage. We know that people affected by deafness are more likely to have poor mental health due to the barriers they face daily: the use of white goods in the kitchen, family/friends who haven’t learned to communicate properly and watching TV without captions. Then there are work meetings, communication with colleagues and the use of technology.

At deafscotland we are calling it the communication virus because it parallels our day to day work. We also see a missed opportunity. If everyone had been taught British Sign Language at school, then these barriers would be much less.

Before lockdown, every day, over one million Scots were isolated from life and living because of their deafness.  It would be fair to say that this lockdown is giving everyone insight into the isolation deaf people face and we hope people will remember and support a change to the way we communicate in Scotland.  Communication is everyone’s business!

We have seen a doubling of enquiries, mostly from anxious relatives of an older deaf adult who cannot use the phone. They are looking for equipment to help them keep in touch and help deal with the social distancing and shielding guidance. Unfortunately, it is quite difficult to get the correct equipment at short notice, never mind being able to learn use it effectively. It is worth remembering that hearing aids are assistive, not corrective. There are many environments that are too busy or noisy for them to have much effect.

On the plus side, many older deaf adults are using smart technology to contact family and friends. They are generally not very IT literate but have managed to contact others through these devices. Online services and mobile technology allow deaf people to communicate in ways a landline telephone didn’t. I live in Renfrewshire and a group called “ROAR” – Reaching Older Adults in Renfrewshire is making huge inroads in the digital world with its clubs and their members.

With an aging population, it is important to remember that age related hearing loss is common. We should plan and manage it better and look at our public spaces. A lot could be done quickly, cheaply and effectively to improve communication for us all.

Many people believe hearing loss is a sign of getting older, to be expected and tolerated. It is and it isn’t! We can take more action to prevent loss by reducing the risks from infection, vibration and excessive exposure to noise. There are many reasons for hearing loss. There is no single ‘cure’ but there are a range of solutions for society.   Society disables people by failing to meet their communication needs.

In these extraordinary circumstances and times, we want Scotland to recover better and be an Inclusive Communication Nation because

  • It’s the correct approach for a human rights respecting country:
  • makes economic sense as the talents of people have been overlooked for too long: and
  • can help our economic renewal if given the opportunity to do so.


deafscotland fact sheets and tool kits


Exemptions from wearing a face covering: PDF  WORD


Support messages: SMALL LARGE



How to access Zoom:PDF  WORD

Preparing for your Zoom meeting:  PDF    WORD

Good manners at meetings:  PDF  WORD

Safe and secure use of Zoom:  PDF  WORD

Making Zoom fully accessible:  PDF  WORD

Communication Support on Zoom:  PDF  WORD

Zoom for people who are Hard of Hearing: PDF  WORD

Zoom for people who are Deafened: PDF  WORD

Zoom for people who are Deafblind:  PDF WORD

Zoom for people who are BSL users: PDF  WORD



Reasonable Adjustment: Options for working with people affected by deafness PDF


How to plan reopening services safely:  WORD PDF